Refund policy

RETURNS

ALL SALES ARE FINAL

Due to the nature of our small-batch production and the complexities of international returns to Indonesia, we do not accept returns or exchanges for change of mind, incorrect size selection, or fit preference.

Please review our size guide carefully before ordering. If you are unsure, please contact us at care@rimmba.com before purchasing. Our team is happy to personally help with sizing and choosing the right piece.

FAULTY OR DAMAGED ITEMS

If your item arrives faulty or damaged, please contact us within 7 days of delivery with your order number and clear photos or video of the issue.

If an item is confirmed to be faulty or damaged, we will issue a full refund for the item and the original shipping cost.

Returned faulty items must include their original swing tags and hygiene seals where applicable.

FIT & SIZING

Every woman’s body is different, and naturally, the same garment will sit and fall differently from one body to another. Differences in how a garment fits or falls on your individual body are not considered faults.

This is why we offer personal customer service before you purchase. We can walk you through measurements, sizing, garment lengths and styles to help you make an informed decision about what will work best for your body.

If you are unsure, please reach out to us at care@rimmba.com before placing your order. We are always happy to help.

BOTANICAL DYE & HANDMADE VARIATIONS

Every RIMMBA piece is botanically dyed and made by hand in Bali.

Our colours come from plants and natural materials and can vary depending on the season, plant material, dye batch and fabric. The colour of your piece may therefore vary slightly from photographs online or from another RIMMBA piece.

Small variations in colour, markings and finish are a natural part of our handmade process and are not considered faults. No two botanically dyed pieces are exactly the same.

CUSTOM & MADE-TO-ORDER

Custom, altered, personalized and made-to-order pieces are final sale and cannot be returned or exchanged.

EXCHANGES

Exchanges are only available in Bali, subject to item availability and approval by our team.

For international orders, we do not offer exchanges.

SALE ITEMS

All sale items are final sale and cannot be returned or exchanged.

RETURN PROCESS

If you believe you have received a faulty or damaged item, please contact us:

Email: care@rimmba.com
WhatsApp: +62 821 3571 4926

Please include your order number, details of the issue and clear photos or video.

Our team will review your request and provide the complete return address and instructions if a return is required. Please do not return an item before contacting us.

RETURN SHIPPING

If we ask you to return an approved faulty or damaged item, please use registered, trackable mail and retain your proof of postage.

For an item confirmed to be faulty or damaged, RIMMBA will refund the approved return shipping cost. RIMMBA cannot be responsible for return parcels lost in transit before they are received by us.