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Refund policy
RETURNS
All returns following the guidelines listed on this page will be accepted — outcomes are: STORE CREDIT, EXCHANGE.
REFUNDS are only issued for faulty or damaged products.
Eligibility Criteria
- All returns must be postmarked within 14 days of delivery.
- Items must be in their original packaging, with swing tags and hygiene seal attached.
- Items must not have been worn, washed, or altered in any way.
- Sale items are final sale and cannot be returned for credit, exchange, or refund.
Returns will be processed within 48 hours of receipt (allow extra time during busy periods).
Store Credit
- When your return meets eligibility criteria, we issue store credit of 100% of your order value, excluding shipping costs.
- Store credit is issued by email once your return has been processed and is available immediately.
- Store credit does not expire and can be used online at any time.
Exchange
- Exchanges are available for eligible returns: you may exchange for the same item or another product of equal value.
- If the requested item is unavailable, we will issue store credit.
Refunds (Faulty or Damaged Products Only)
- To request a refund for a faulty/damaged item, contact RIMMBA with photos and details: care@rimmba.com or WhatsApp: +62 821 3571 4926.
- We may first arrange repair or replacement. If replacement is not possible, a full refund will be issued for faulty items.
- Return shipping costs are always the customer’s responsibility, including in faulty/damaged cases.
- Returned faulty items must still include swing tags and hygiene seals.
Restocking fee
A 20% restocking fee (20% of the item value) applies to eligible returns where restocking is applicable.
(Restocking fee is not applied when the item is refunded for fault/damage.)
Return Process
- Email care@rimmba.com or WhatsApp +62 821 3571 4926 with order number, reason and photos (if applicable).
- We will review and provide the complete postal return address and return instructions via email.
Shipping Responsibility
All shipping costs for returns are the sole responsibility of the customer. This applies in all cases, including faulty or damaged products. We strongly recommend using registered (trackable) mail. Lost returns remain the customer’s liability.
We always ship using express registered mail to ensure safe delivery, and kindly ask the same for returns.
